Items Eligible for Return

• Items received in damaged or defective condition
• Items that don't match the description
• Wrong items sent by the seller
• Items with manufacturing defects
• Unwanted items (subject to seller's return policy)

Return Timeframes

• Defective/Damaged Items: 30 days from delivery
• Wrong Items: 14 days from delivery
• Unwanted Items: As specified by individual sellers (typically 7-14 days)
• Digital Products: Generally non-returnable unless defective

Step-by-Step Process

1. Contact Seller: Reach out to the seller through our messaging system
2. Explain Issue: Describe the problem and provide photos if applicable
3. Seller Response: Seller has 48 hours to respond
4. Return Authorization: If approved, seller provides return instructions
5. Ship Item: Package and ship the item according to instructions
6. Processing: Seller processes return and issues refund

Required Information

• Order number and date
• Reason for return
• Photos of the issue (if applicable)
• Preferred resolution (refund, exchange, repair)

Item Condition Requirements

• Items must be in original condition (unless defective)
• Original packaging and tags included when possible
• All accessories and documentation included
• Items must be unused (except for testing defective items)

Items Not Eligible for Return

• Personalized or custom-made items
• Perishable goods
• Intimate or sanitary products
• Digital products (unless defective)
• Items damaged by misuse or normal wear
• Items returned after the specified timeframe

Return Shipping

• Seller's Fault: Seller pays return shipping costs
• Defective Items: Seller pays return shipping costs
• Wrong Items: Seller pays return shipping costs
• Change of Mind: Buyer typically pays return shipping

Shipping Requirements

Use trackable shipping methods and keep receipts. We recommend insuring valuable items. Return shipping labels may be provided by the seller for eligible returns.

Refund Timeline

• Processing Time: 3-5 business days after item received
• Payment Method: Refunded to original payment method
• Bank Processing: Additional 3-10 business days depending on bank
• Digital Wallets: Typically faster processing

Refund Amount

• Full refund for defective or wrong items
• Partial refunds may apply for damaged packaging
• Original shipping costs refunded if seller's fault
• Restocking fees may apply (disclosed upfront)

Exchange Process

Exchanges are handled at the seller's discretion. Contact the seller to request an exchange. Availability depends on seller's inventory and policies.

Exchange Conditions

• Items must be in original condition
• Same item in different size/color preferred
• Price differences may apply
• Shipping costs for exchanges may vary

When to Escalate

If you're unable to resolve the issue directly with the seller, you can escalate to our customer support team for mediation.

Our Role

• Review the case and documentation
• Mediate between buyer and seller
• Make fair decisions based on policies
• Process refunds when appropriate

Cross-Border Returns

International returns may be subject to customs duties and additional shipping costs. Buyers are typically responsible for these costs unless the return is due to seller error.

Additional Considerations

• Longer processing times for international returns
• Customs documentation required
• Currency conversion for refunds
• Local consumer protection laws may apply

Legal Rights

This policy doesn't affect your statutory rights under consumer protection laws. You may have additional rights depending on your location.

Distance Selling Regulations

For online purchases, you may have the right to cancel within 14 days of delivery under distance selling regulations, regardless of this policy.