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Legal & Compliance

Seller Agreement

Last updated: October 22, 2025

Important Notice

This agreement governs your use of Sellexa as a seller. By creating a seller account and listing products, you agree to be bound by these terms. Please read this agreement carefully.

1. Seller Eligibility

Requirements

  • Must be at least 18 years old
  • Provide accurate business information
  • Complete identity verification process
  • Have a valid bank account for payments
  • Comply with all applicable laws and regulations

Business Verification

We may require additional verification for business accounts, including business registration documents, tax identification numbers, and other relevant business information.

2. Account Setup and Management

Account Information

  • Provide accurate and complete business information
  • Maintain up-to-date contact information
  • Keep payment and banking details current
  • Notify us of any changes to business structure

Account Security

You are responsible for maintaining the security of your seller account. Use strong passwords, enable two-factor authentication when available, and notify us immediately of any unauthorized access.

3. Product Listings

Listing Requirements

  • Accurate product descriptions and specifications
  • High-quality product images
  • Correct pricing and availability information
  • Compliance with our Prohibited Items Policy
  • Proper categorization and tagging

Product Quality Standards

All products must meet quality standards and be accurately represented. You are responsible for ensuring products are safe, legal, and match their descriptions.

4. Pricing and Fees

Platform Fees

We charge fees for using our platform services. Current fee structure:

  • Listing Fee: [X]% per successful sale
  • Payment Processing: [X]% transaction fee
  • Premium Features: Additional fees for enhanced listings

Pricing Responsibilities

  • Set competitive and fair prices
  • Include all applicable taxes in pricing
  • Honor advertised prices and promotions
  • Notify customers of any price changes

5. Order Processing and Fulfillment

Order Management

  • Process orders within specified timeframes
  • Update order status promptly
  • Provide tracking information when available
  • Communicate with customers about delays

Shipping and Delivery

You are responsible for shipping products safely and on time. Provide accurate shipping information and use reliable shipping methods. Consider offering tracking and insurance options.

6. Customer Service

Communication Standards

  • Respond to customer inquiries within 24 hours
  • Provide professional and helpful support
  • Resolve disputes in good faith
  • Maintain respectful communication

Returns and Refunds

Follow our Returns and Refunds Policy. Process returns promptly and issue refunds according to our platform policies and applicable consumer protection laws.

7. Payment Processing

Payment Schedule

Payments are typically processed within [X] business days after order completion, minus applicable fees. Payment schedules may vary based on account status and transaction volume.

Payment Methods

  • Bank transfers to verified accounts
  • Digital payment platforms
  • Other approved payment methods

8. Compliance and Legal Requirements

Legal Compliance

  • Comply with all applicable laws and regulations
  • Obtain necessary licenses and permits
  • Follow consumer protection laws
  • Respect intellectual property rights
  • Meet product safety standards

Tax Responsibilities

You are responsible for all tax obligations related to your sales, including income tax, sales tax, VAT, and other applicable taxes. Consult with a tax professional for guidance.

9. Platform Policies

Required Compliance

  • Terms of Service
  • Privacy Policy
  • Prohibited Items Policy
  • Returns and Refunds Policy
  • Community Guidelines

Policy Violations

Violations of platform policies may result in warnings, listing removal, account suspension, or termination. We reserve the right to take appropriate action to maintain platform integrity.

10. Intellectual Property

You retain ownership of your product content but grant us necessary licenses to operate the platform:

  • You own your product images and descriptions
  • You grant us license to display and promote your products
  • Respect third-party intellectual property rights
  • Report any IP violations to our team

11. Termination

Termination by You

You may terminate your seller account at any time by contacting our support team. Outstanding orders must be fulfilled before account closure.

Termination by Us

We may suspend or terminate accounts for policy violations, legal compliance issues, or other reasons as outlined in our Terms of Service.

12. Contact Information

For questions about this Seller Agreement or seller-related matters:

Seller Support: sellers@sellexa.app
Legal Questions: legal@sellexa.app
Address: [Your Business Address]
Phone: [Your Contact Number]