1. Information We Collect
Personal Information
- Account Information: Name, email address, phone number, profile picture
- Identity Verification: Government-issued ID, business documents (for sellers)
- Payment Information: Billing address, payment method details (processed securely)
- Communication Data: Messages sent through our platform
- Location Data: City, country (for local marketplace features)
Usage Information
- Device information (browser type, operating system)
- IP address and location data
- Pages visited and time spent on platform
- Search queries and preferences
- Transaction history and interactions
2. How We Use Your Information
Legal Basis for Processing (GDPR Article 6)
- Contract Performance: To provide our marketplace services
- Legitimate Interest: To improve our platform and prevent fraud
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with applicable laws and regulations
Specific Uses
- Facilitate transactions between buyers and sellers
- Verify user identity and prevent fraud
- Provide customer support and resolve disputes
- Send important service notifications
- Improve platform functionality and user experience
- Comply with legal and regulatory requirements
- Marketing communications (with your consent)
3. Information Sharing and Disclosure
We May Share Information With:
- Other Users: Public profile information and product listings
- Payment Processors: To process transactions securely
- Service Providers: Third-party vendors who assist our operations
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale
We Never Sell Your Personal Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
- SSL/TLS encryption for data transmission
- Secure data storage with access controls
- Regular security audits and updates
- Employee training on data protection
- Incident response procedures
5. Your Rights (GDPR)
Data Subject Rights
- Right of Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for consent-based processing
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@sellexa.app. We will respond within 30 days and may require identity verification.
6. Cookies and Tracking
Types of Cookies We Use
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Help us understand user behavior
- Marketing Cookies: Used for targeted advertising (with consent)
- Preference Cookies: Remember your settings and preferences
Cookie Management
You can control cookies through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect platform functionality.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
- Account Data: Until account deletion or 3 years of inactivity
- Transaction Records: 7 years for tax and legal compliance
- Communication Data: 2 years for customer support purposes
- Marketing Data: Until consent is withdrawn
8. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions.
9. Children's Privacy
Our platform is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use of our platform constitutes acceptance of the updated policy.
11. Contact Information
For privacy-related questions, data protection requests, or to contact our Data Protection Officer:
Privacy Email: privacy@sellexa.app
Data Protection Officer: dpo@sellexa.app
Address: [Your Business Address]
Phone: [Your Contact Number]