1. Overview

This policy explains exactly what Sellexa charges sellers, when payouts are released, and how we handle refunds, disputes, and tax reporting. It applies to every sale completed through Sellexa. By selling on Sellexa, you accept the terms set out below alongside our Seller Agreement and Terms of Service.

Sellexa is a marketplace, not a bank. Customer payments are processed and held by Stripe Payments UK Limited (a regulated UK payment institution) until your order is confirmed delivered. Sellexa never holds buyer funds in its own bank account.

2. Fees we charge

Sellexa charges a platform commission on every sale. Two other amounts can affect a payout: the payment-processing fee (passed through from Stripe) and, on orders where Sellexa buys the shipping label for you, the cost of that label. There are no listing fees, no monthly subscription, and no charge to list.

2.1 Commission

• Rate: 10% of the item subtotal (price × quantity).
• What it excludes: shipping (including any same-day delivery fee) and any taxes are never part of the commission base. Commission is always calculated on the item subtotal alone.

2.2 Payment-processing fee (passed through)

Stripe's card-processing fee on the buyer's payment is passed through to you. It is 1.5% of the buyer's payment plus a single 20p per checkout.

• What the 1.5% is charged on: the product amount only in every case, except a Custom listing where the buyer pays a shipping fee. There the 1.5% covers the product amount plus that collected shipping fee, because the fee flows through your payout.
• The 20p: charged once per checkout and split across your order or orders in that checkout, so a buyer who buys several of your items in one basket carries a single 20p, not one per item.

2.3 Shipping, and how it affects your payout

Every listing sets two things independently: who produces the label (Simple, where Sellexa books it through our courier partner Parcel2Go.com Limited (company number 02591405), or Custom, where you arrange it yourself) and who bears the cost (buyer pays or seller pays). The four combinations settle like this:

• Simple, buyer pays: the buyer is charged a live Parcel2Go quote at checkout (a real-time price for that parcel, not a fixed tier). Sellexa books the label at checkout and the buyer gets tracking straight away. That shipping money reimburses Sellexa's shipping float, so it is not part of your payout and no label cost is deducted from you.
• Simple, seller pays: shipping is free to the buyer. Sellexa books the cheapest standard label, and the actual label cost is deducted from your payout.
• Custom, buyer pays: you set a flat shipping fee that the buyer pays exactly (it is not grossed up). At dispatch you either self-ship with your own label, in which case the fee is paid out to you, or you buy the label through Sellexa, in which case the fee funds the label and you bear any difference if the label costs more.
• Custom, seller pays: shipping is free and no shipping money is collected. You self-ship with your own arrangements and price the postage into the item.

2.3.1 Same-day rider delivery (Belfast)

Same-day is a separate lane, not one of the four combinations above. It runs where a listing offers it, the buyer's address is inside the Belfast coverage area, and the buyer orders while same-day is still being offered that day. There is a daily cutoff: once it passes, same-day simply stops appearing as an option at checkout for the rest of the day. It settles like this:

• The buyer pays the same-day fee at checkout. It starts from a live price quoted by our same-day courier partner for that specific collection and drop-off, not a flat tier, grossed up in the same way as a Simple shipping quote so the card fee on the delivery line self-funds. Sellexa then reduces that starting fee as the buyer's basket grows: 10p off for every £1 of your same-day items in that order beyond the first £10, down to a minimum same-day fee of £6.00. The reduction is worked out per seller, is fixed at the moment the buyer pays, and is funded by Sellexa out of its own commission. Your commission rate does not change and nothing is added to what you pay. We may change the rate of reduction and the minimum from time to time; the figures that apply to an order are the ones shown at checkout when the buyer pays.
• Sellexa books and funds the rider centrally. Once the buyer's payment is confirmed, Sellexa books the rider job on its own account with Stuart Delivery Ltd (company number 09790251) and pays for it. Sellexa pays the courier its full price whatever reduction the buyer received. It does not draw on the shipping float that funds Parcel2Go labels, and it does not draw on anything of yours.
• Nothing is deducted from your payout for a same-day delivery. The buyer's same-day fee goes towards Sellexa's rider cost, and any gap left by the reduction is Sellexa's cost alone. Neither the fee nor the reduction ever passes through your payout in either direction, and you never pay any part of delivery. Where you see a rider cost recorded against the order, it is there for our own reconciliation and is not charged to you.
• Your side of a same-day order is to have it packed and ready for the rider to collect. Commission and the payment-processing fee apply as normal, on the item subtotal only.

For example, on a same-day quote that comes to £9.81 after gross-up, a basket of £20 of your same-day items takes £1.00 off, so the buyer pays £8.81; a basket of £45 takes £3.50 off, so the buyer pays £6.31; a basket of £50 or more brings the fee to the £6.00 minimum.

2.4 Your net payout

Putting those together, your net payout on an order is:

item subtotal − 10% commission − payment-processing fee (1.5% + 20p share) ± shipping adjustment

The shipping adjustment is a deduction of the label cost where Sellexa bought the label for you (Simple, or a Custom order where you chose to buy the label through us), or an addition of your Custom shipping fee where you self-ship. On Simple, buyer-pays orders and on same-day orders there is no shipping adjustment at all, because the buyer's delivery payment goes to Sellexa's delivery cost rather than passing through your payout.

2.5 Worked example (Simple, buyer pays)

A buyer orders a £40 item. At checkout Parcel2Go returns a live shipping quote of about £3.50 for the parcel; the buyer is charged roughly £3.58 for shipping, grossed up so the card fee on the shipping line self-funds. The buyer pays about £43.58 in total. The exact shipping figure is whatever the live quote shows at checkout, not a fixed tier.

• Item subtotal: £40.00
• Sellexa commission (10% of £40): −£4.00
• Payment-processing fee (1.5% of the £40 product + 20p): −£0.80
• Shipping: booked and paid by Sellexa from the buyer's shipping payment, so no adjustment to your payout
• Seller payout once delivered: £35.20

On a Simple, seller-pays version of the same order the buyer would pay £40.00 with free shipping, and the cheapest standard label cost (say about £3.50) would be deducted on top of commission and the processing fee.

3. Payouts

We use Stripe Connect on a "Separate Charges & Transfers" model. The buyer pays Sellexa's Stripe account at checkout; once your order is delivered, the seller's share is transferred to your connected Stripe account.

3.1 When a payout is released

• Payouts are released per order. There is no fixed payout day and no weekly batch: each order is settled on its own once it qualifies.
• What triggers it is delivery confirmation on that order. Once the order is marked delivered, Sellexa initiates the transfer of your share to your connected Stripe account.
• Stripe's settlement from your connected account to your bank typically takes a further 1–3 working days depending on your bank.
• If an order has been marked delivered and you cannot see the payout against it, email support@sellexa.app with the order reference and we will look into it.

3.2 The delivered gate

Earnings are payable only once an order is marked delivered. The buyer can confirm delivery in-app, and Sellexa auto-marks an order delivered if the standard delivery window has elapsed without a dispute being raised. This protects buyers (it covers the dispute window) and protects you from chargeback exposure on undelivered goods.

3.3 Onboarding requirement

To receive payouts you must complete Stripe Connect onboarding (identity, bank details, tax info). Stripe holds the funds; Sellexa cannot release a payout until your Connect account is in good standing.

4. VAT

Sellexa is not currently VAT-registered. Our 10% commission is therefore charged without VAT. We will give sellers at least 30 days' written notice via in-app banner and email before VAT is applied to commission.

You are independently responsible for your own VAT obligations on the goods you sell, including registration if your turnover crosses the HMRC threshold, charging VAT to buyers where applicable, and accounting for it in your VAT returns. Sellexa does not collect or remit VAT on your behalf.

Shipping is handled on the same basis. The label price Parcel2Go charges, and the rider price Stuart charges on a same-day job, are both VAT-inclusive, and because Sellexa is not VAT-registered we cannot reclaim that VAT, so the inclusive price is simply the cost we book or deduct. There is no separate VAT line on shipping.

5. Refunds and adjustments

How a refund is handled depends on whether your payout on that order has already been released.

• Before payout: this is the normal case, because payout waits for delivery confirmation. The refund is made to the buyer through Stripe and the order simply never pays out to you. Nothing is owed by you and no further action is needed from you.
• After payout: once your share of an order has been transferred to your Stripe account, Sellexa can no longer reverse it, and our automated refund route will not run on that order. A buyer who is entitled to a refund at that stage still gets one: we handle it as a platform-mediated resolution instead. We contact you with the order reference and the reason, and we agree how the money comes back, normally either you refunding the buyer directly or repaying Sellexa where Sellexa has already refunded the buyer out of its own funds.

We do not operate an automatic clawback: no money is taken out of a later payout without your involvement. That is a limit on our systems, not a write-off. Where an amount is properly owed and not repaid, Sellexa may recover it as a debt, may set it off against amounts we hold for you, and may act under the Seller Misconduct & Enforcement Policy. Nothing here limits the buyer's statutory rights or any right of recovery Sellexa, the buyer, or a card scheme has by law.

See the Returns & Refunds Policy for the buyer-facing rules and statutory rights that govern when a refund is required.

6. Disputes and chargebacks

If a buyer raises a chargeback through their bank or card scheme, the disputed amount is automatically held against your account while the dispute is investigated. You will see a clear "held" status in your seller dashboard along with the order reference, and we will contact you in-app and by email to gather any evidence we need to defend the chargeback.

If the chargeback is upheld in the buyer's favour, the disputed amount and any chargeback fee Stripe charges Sellexa are payable by you. Where the payout on that order has not yet been released, we withhold it against what is owed. Where it has already been released, we contact you to agree repayment, the same platform-mediated route as a refund after payout in section 5. If the dispute is decided in your favour, the hold is lifted and the order pays out in the normal way.

For the dispute resolution route available to buyers, see our Buyer Protection policy and Complaints Policy.

7. HMRC reporting (DAC7 equivalent)

Under the UK's digital platform reporting rules (the UK equivalent of OECD DAC7), Sellexa is required to collect and report seller information annually to HMRC for sellers above the relevant thresholds. We commit to:

• Collecting the information HMRC requires (name, business address, tax identifier, bank/payout account, total amount paid out).
• Reporting the required data to HMRC by HMRC's annual deadline.
• Sharing a copy of the information reported about you with you.

You are responsible for declaring your Sellexa earnings on your own self-assessment or company tax return.

8. Changes to fees

We may change our fees, payout cadence, or the structure of this policy. Material changes (any change to the commission rate, payout cadence, or the introduction of a new fee) will be notified to sellers at least 30 days in advance via in-app banner and email, in line with the UK Platform-to-Business Regulation. Changes will not apply retroactively to orders already placed.

9. Contact

Questions about fees, payouts, or how a specific order has been settled?